Returns & Exchanges

At Craft Outlet, we want you to be completely satisfied with your purchase; if you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original packaging and unused condition to qualify for a return.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and generate a return authorization number.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags and components are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.