Frequently Asked Questions

Everything you need to know about shopping with Craft Outlet

What are your shipping rates and delivery times?

We offer flat-rate shipping starting at $5.99. Standard delivery typically takes 3-7 business days within the continental US, and we provide tracking information as soon as your order leaves our warehouse.

Can I return items if they aren't right for my project?

Yes, we accept returns on unused and unopened items within 30 days of purchase. Please note that clearance items and custom-cut fabrics or ribbons are final sale.

Do you offer bulk or wholesale discounts?

We provide tiered pricing on many of our most popular crafting supplies. Look for the 'Buy More, Save More' table on individual product pages for specific volume discounts.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

What should I do if my order arrives damaged?

If your supplies arrive damaged, please contact our customer support team within 48 hours of delivery with photos of the damaged items and the packaging so we can arrange a replacement.

How can I track my order?

Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your Craft Outlet account to view your order history and current status.